Frequently Asked Questions
Catering
Are You Halal Certified?
Yes, we are halal-certified by the Islamic Religious Council of Singapore (MUIS). All ingredients, preparation methods, and kitchen operations strictly adhere to MUIS halal certification standards.
What's a Buffet Package?
Our Buffet Package is perfect for gatherings of 20 guests or more. It includes a complete setup featuring tables, warmers, table skirting, and disposable utensils.
Do you provide disposable cutlery?
Yes, at a 1:1 ratio with buffer.
Do buffet setups come with décor?
Yes — our packages feature a Signature Caterwow centrepiece. Thematic styling options are available for an additional fee.
Placing Order
How can I place an order?
All orders can be placed directly through our website for a seamless experience.
For any dietary requirements or special requests, feel free to email us at hello@caterwow.sg or reach out via WhatsApp at +65 8054 4226.
How far in advance should I place my order?
We kindly request that you place your order at least three business days prior to your event.
What payment methods do you accept?
We accept Credit Card, PayNow, and PayLah. Payment is required 3 working days before your event. A 4% admin fee applies to credit card payments for manual orders.
Delivery, Buffet Timing
What are the delivery charges and delivery hours for Drop & Go orders?
For Drop & Go orders, the delivery fee is $50 per trip and will be waived for orders above $800 (before GST).
Delivery hours are available from 7:00 AM to 8:00 PM. An additional $30 early morning surcharge applies for deliveries scheduled between 7:00 AM and 9:30 AM.
What are the delivery, setup charges and service hours for Buffet Catering?
For Buffet Catering, the delivery and setup fee is $80 per trip and will be waived for orders above $1,000 (before GST).
Setup and teardown services are available from 7:00 AM to 10:00 PM. Teardown timing will be automatically scheduled 2 hours after your selected event start time.
An additional $30 early morning surcharge applies for setups scheduled between 7:00 AM and 9:30 AM, while a $30 late teardown surcharge applies for teardown timings between 8:30 PM and 10:00 PM.
Location delivery surcharges
Surcharge $10
- 1st 2 Digits Postal Codes: 01, 02, 03, 04, 05, 06, 07, 08, 09, 10
- Raffles Place, Cecil, Marina, People’s Park (Central Business District), Tanjong Pagar, Chinatown, Outram, Havelock, Tiong Bahru, Orchard, River Valley, Tanglin, Holland, Sentosa
Surcharge $20
- 1st 2 Digits Postal Codes: 62, 63
- Jurong Island, Tuas
A surcharge of $20 applies per flight of stairs if there is no lift access at the delivery location.
Cancellation & Postponement
What is your cancellation and postponement policy?
≥ 5 Working Days
- 25% Cancellation Fee (calculated from the invoice amount)
- 5% Postponement Fee (calculated from the invoice amount)
- $50 Admin Fee
2-4 Working Days
- 50% Cancellation Fee (calculated from the invoice amount)
- 30% Postponement Fee (calculated from the invoice amount)
- $50 Admin Fee
2 Working Days
- 90% Cancellation Fee (calculated from the invoice amount)
- Not Permitted Postponement Fee (calculated from the invoice amount)
- $50 Admin Fee
< 1 Working Day
- 100% Cancellation Fee (calculated from the invoice amount)
- Not Permitted Postponement Fee (calculated from the invoice amount)
- $50 Admin Fee
More Information
Looking for something more customised? Thematic setups are available at an additional charge.